Adaptación de procesos de ITIL a la División de las TIC de la Universidad del Cauca, Colombia
Authors: Esteban Yamá Martínez, María Valentina González Benavides
María Valentina González Benavides
Electronics and telecommunications engineer from the Universidad del Cauca. Her emphasis is on IT Service Management and project management. She has certifications such as ITIL 4 Fundamentals and Scrum Master. She has worked as a contractor, collaborating in the direction and management of technological projects.