Adaptación de procesos de ITIL a la División de las TIC de la Universidad del Cauca, Colombia

Authors: Esteban Yamá Martínez, María Valentina González Benavides

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María Valentina González Benavides

Electronics and telecommunications engineer from the Universidad del Cauca. Her emphasis is on IT Service Management and project management. She has certifications such as ITIL 4 Fundamentals and Scrum Master. She has worked as a contractor, collaborating in the direction and management of technological projects.